Happyfox Help Desk, Support Ticket System Software Alternate to Zendesk

Happyfox is a Help Desk, Customer Support, and Ticket System Software. You can use it as an alternate to Zendesk. It gives you the ability to custom ticket Statuses, Define Parent-child custom fields, Forward tickets, Move tickets, Split ticket, Clone ticket, Quick Reply, Add Subscribers, Private reply – Alerts/Notifications and Print tickets. You are already using Zendesk, still can import all your data in just few clicks. You can choose billing from month-to-month to annual. Save more when you pay annually.

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HappyFox can convert all email, phone, chat and web requests into tickets. It organize all inbound requests in one ticketing system. HappyFox provides support for social media by converting private messages from your Facebook page into tickets within your help desk system. You can add widget anywhere in your website. Some of great features of HappyFox are:-
Email Ticketing
Knowledge Base
Community Forums
Help Desk Reporting
Help Desk Automation
Multilingual Help Desk
Self Service Portal
SLA Management
Satisfaction Survey
Email Notification
Help Desk Customization
Help Desk Ticket Features
Multilingual Knowledge Base
HappyFox SMS